Remoter.app crashing on start-up

Remoter.app crashing on start-up

Postby JeremyK » Fri Nov 13, 2015 7:23 am

Ever since the most recent application update on Nov. 7, 2015 Remoter.app will no longer run on my MacBook Pro (10.8.5). I see no indication that my version of OS X is no longer supported so what is happening?

I have deleted the application from my computer and re-installed it from the App Store but still no luck starting and running Remoter.app. I really need to get this working ASAP so I can remotely support my clients from my laptop. Help!

Thank you,

Jeremy

ps: Do you require any additional information from me?
JeremyK
 
Posts: 6
Joined: Fri Nov 13, 2015 7:20 am

Re: Remoter.app crashing on start-up

Postby JeremyK » Sat Nov 14, 2015 7:49 pm

Thanks for the suggestion. Unfortunately I cannot do that as the application will not start but simply crashes while it is loading.
JeremyK
 
Posts: 6
Joined: Fri Nov 13, 2015 7:20 am

Re: Remoter.app crashing on start-up

Postby JeremyK » Sat Nov 14, 2015 10:48 pm

Thank you. That would be a big help.
JeremyK
 
Posts: 6
Joined: Fri Nov 13, 2015 7:20 am

Re: Remoter.app crashing on start-up

Postby raf » Mon Nov 16, 2015 12:56 pm

Actually Remoter for Mac has a minimum requirement of OS X 10.9 now. I'm surprised the App Store is not up-to-date on this, since this is not a developer editable field, it's automatically retrieved from the application.

Is there a reason you're still on 10.8?

Thanks,

Raf.
raf
Site Admin
 
Posts: 1691
Joined: Sat Oct 09, 2010 12:17 am

Re: Remoter.app crashing on start-up

Postby raf » Tue Nov 17, 2015 11:43 am

OK,
I was able to get the upcoming version 1.8.03 compiled to work on 10.6 (still requires a 64bit machine).
Please give this version a shot, and let me know how it works.

Thanks!,

Raf.
Attachments
Remoter for Mac1.8.03-for-10.6.zip
(5.93 MiB) Downloaded 201 times
raf
Site Admin
 
Posts: 1691
Joined: Sat Oct 09, 2010 12:17 am

Re: Remoter.app crashing on start-up

Postby JeremyK » Sat Nov 21, 2015 5:58 pm

Raf,

Thanks for the reply. I haven't updated for a few reasons mostly related to my work (I am an IT consultant). I may need to re-look at the option of upgrading my MacBook Pro to the latest version. In the meantime, however, is there a previous version of Remoter.app that I can install so that I can continue to support my clients remotely?

Thanks.

Jeremy
JeremyK
 
Posts: 6
Joined: Fri Nov 13, 2015 7:20 am

Re: Remoter.app crashing on start-up

Postby JeremyK » Sat Nov 21, 2015 5:59 pm

Oops, just noticed your 2nd post with the attachment. Will give it a try and report back. Thanks. :^)
JeremyK
 
Posts: 6
Joined: Fri Nov 13, 2015 7:20 am

Re: Remoter.app crashing on start-up

Postby JeremyK » Sat Nov 21, 2015 6:02 pm

Raf,

The older version is indeed running now on my laptop, thank you. There is a problem however in that all of my saved sessions are gone which is a bit of a deal as I have 30+ saved items for various systems and servers that I support. It would be a bit of a pain to re-add each of them again. Is there any way for me to import my sessions or otherwise recover them?

Thanks again,

Jeremy
JeremyK
 
Posts: 6
Joined: Fri Nov 13, 2015 7:20 am


Return to Support

Who is online

Users browsing this forum: No registered users and 1 guest

cron
cron