Username is incorrect

[2004ken]

Under the Username and Password for RemoterFusion 9.5. It requests for me to enter my Mac's username and password to simply Remoter's setup. The problem is the username is incorrect.When I try to go in and change it, it won't allow me to.

Also, while trying to connect via my iPhone, I'm getting the message "didn't accept the supplied username/password combination.

Thanks in advance,

KC

[raf]

Hi 2004ken,

Hi 2004ken,
What do you mean the username is incorrect? RemoterFusion gets the username from the system to prevent user error.
If you're not comfortable discussing the details in the forum, feel free to email me at support AT remoterlabs DOT com.

thanks,
Raf.

[cglandry]

I have the same issue with my mac, and I cannot connect through RemoterFusion as it says the host refused the connection. Was this issue ever resolved?