remoter crashing when connecting to a specific server 2008

[itmanager223]

Hello, i just purchased remoter and i am working fine except when i try and RDP into one server. This server has terminal services enabled on it.

I have attached my diagnostics logs

[raf]

Hi itmanager233,
Please try disabling Bitmap Cache in the session editor. Also, make sure you don’t have a group policy defined for Terminal Servers that sets the color depth to 15bpp (or other non-standard color depth). If you do, try changing it to 16bpp (which is compatible with Remoter).

Please let me know if this helps!,

Raf.

[itmanager223]

i checked these settings and this has not helped. The only colour depth setting i had was limit to 16 bit which i removed.

Any other ideas? its specifically this server, every other server works.

[raf]

Is there any way you can grant me guest access to this server, I can't recreate the problem with my win2008 install.

Thanks!,
Raf

PS: contact me via email if this is a possibility (raf AT remoterlabs DOT com)